Delivery and return

REFUNDS AND CANCELLATION POLICY

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination Choconillas online refund policy applies to our delivering countries. If the requested refund is approved, the refund amount will be debited into the customers account or alternatively, the repeat order will be processed again.

CANCELLING YOUR ORDER

You are free to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges if cancelled prior to dispatch.

HOW TO CANCEL YOUR ORDER

Please notify our Customer service Team in writing by emailing us your confirmation email to hello@choconillas.ae within 24 hours of placing your order. In the instance where your order has already been delivered to you please contact us via our email our telephone number mentioned on our website.

To request a refund, please contact hello@choconillas.ae with your purchase receipt and contact information.

WHAT FORM OF REFUND CAN I GET?

Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months.

WHAT IF I RECEIVE AN ITEM WITH MANUFACTURING DEFECT?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact hello@choconillas.ae with pictures and videos of the item showing the fault or damaged part and we will evaluate your feedback.

HOW LONG DOES IT TAKE FOR THE WHOLE RETURN AND EXCHANGE PROCESS TO BE COMPLETED?

We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.

Refunds to credit card usually takes 7-10 working days from when we have received and evaluated the product.

WHAT DELIVERY DESTINATIONS DOES THE CHOCONILLAS RETURN POLICY APPLY TO?

Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.

 

SHIPPING & DELIVERY